Customer Support Services
We help organizations from diverse industries address customer service needs across various channels. These services are delivered across voice and non-voice media like e-mail and the web.
We focus on:
• Customer queries management - from product queries to complaints to general enquiries.
• Inbound Customer service Management - booking, billing ,after sales service, credit card verification. collections,sales quality verification, customer care etc.
Flexible: We don’t have a cookie cutter methodology. We develop a sound approach that’s right for the challenge at hand.
Focused: Every project, we take is important to us and gets the full attention of the partners. Our clients always get the benefit of our 20+ years of collective marketing experience on every project.
Collaborative: We don’t subscribe to traditional beliefs about consulting. We respect and rely on our clients’ knowledge of their own business in reaching the right solution.
Back Office Processing Services (BOP)
Back office business processing, especially document processing, data entry and validation activity can leverage the offshore outsourcing model very effectively. The cost savings are significant - 50% or more over a 1-2 year horizon, compared to traditional operations. Availability of a talented resource pool and lower cost of such resources (cost of non-technical resources is much lower compared to programming/technical resources) makes such cost savings possible
Excellent Infrastructure
• Committed people
• Built in Quality Processes
• Expansion planned in terms of Power, UPS, Generator and Place to meet the future demands of the client.
• State of art LAN and WAN technologies built
• Strong Corporate foundation with business measurement framework[which entails Customer Focus, People Focus, Process Focus, Finance Focus and Image Focus]
• Deliver services at very competitive prices with various combinations of contracting and flexi- business models, using state-of-the-art technologies.
• People-centric corporate development
• Vibrant Organization with innovative and participative management style
Our infrastructure also includes:
• 1000 square feet of air conditioned workspace
• State-of-the-art 24 hour high speed satellite Internet backbone
• Data encryption for secured upload and download
• Microsoft Windows 2008 Servers
• Microsoft Windows XP/Vista/NT workstations
• Internet Information Server
• Round-the-clock security
• Data destruction & daily data back up procedure
• 24/7 power back up
